InstacraxInstacrax
Log in

Refund Policy

Last updated: October 20, 2026

This Refund Policy explains when you can and cannot get a refund on InstaCrax (https://instacrax.com). It is part of our Terms and Conditions. InstaCrax is based in Italy (Address: Salerno, Italy; email: instacrax.app@gmail.com).

1. Summary

  1. Subscription (49 EUR per month): no refunds once your access to the digital content has started. You can cancel at any time, and you keep access until the end of the period you have paid for. No partial refunds.
  2. PDF courses bought from a Member's Sales Page: no refunds after the PDF has been made available for download.
  3. Your legal rights still apply. If the content is faulty, not delivered, or you were charged by mistake, contact us and we will put it right (see Section 4).

2. The subscription

  1. Immediate access and the 14-day right of withdrawal. The InstaCrax subscription gives you immediate access to digital content (dashboard, video library, community and materials). Before you pay, you tick a box to give your express consent to immediate access and to acknowledge that you lose your 14-day right of withdrawal once access starts, as allowed by Article 59(1)(o) of the Italian Consumer Code. We send you a confirmation of this by email after payment.
  2. No refunds after access starts. Because of this, we do not give refunds for a subscription period once access has started, except as described in Section 4.
  3. Cancelling. You can cancel at any time from your dashboard [or through the Stripe customer portal] or by emailing instacrax.app@gmail.com. Your subscription will not renew, and your access stays active until the last day of the period you have already paid for.
  4. No partial refunds. We do not refund unused days of a monthly period.
  5. Automatic renewal. The subscription renews automatically each month. To avoid being charged for the next month, cancel before your renewal date. Renewals already charged are not refunded, except as described in Section 4.

3. PDF purchases from a Member's Sales Page

  1. Who the seller is. When you buy a PDF on a Sales Page (instacrax.com/username), the seller is the Member who owns that page. InstaCrax is the technology platform that runs the checkout and delivers the PDF.
  2. Immediate download and the 14-day right of withdrawal. The PDF is delivered immediately by download and by email (the download link is valid for 30 days). Before paying, you tick a box to give your express consent to immediate delivery and to acknowledge that you lose your 14-day right of withdrawal, as allowed by Article 59(1)(o) of the Italian Consumer Code.
  3. No refunds after download. Once the PDF has been made available to you, it cannot be "returned", so no refunds are given, except as described in Section 4.
  4. Problems with your purchase. Contact the seller first using the details on their Sales Page [confirm how Buyers can contact the seller, e.g. a contact email on the Sales Page]. If you cannot reach the seller, or the problem is technical (for example the file does not download or the link does not work), contact InstaCrax at instacrax.app@gmail.com and we will help.

4. When you are still entitled to a remedy

Waiving the right of withdrawal does not remove your other legal rights. Under the Italian Consumer Code (including the legal guarantee of conformity for digital content and digital services, Articles 135-octies and following), you can contact us if:

  1. the content was not delivered - for example, you paid but did not get access or did not receive the PDF;
  2. the content is faulty - for example, the PDF file is corrupted or incomplete, or the members' area does not work as described;
  3. you were charged by mistake - for example, a double charge or a charge after a cancellation that was correctly made in time;
  4. a payment was made without your authorisation.

In these cases we will first try to fix the problem, for example by giving you access, sending a new link or a working file. If we cannot fix it within a reasonable time, or the problem is serious, you may be entitled to a price reduction or a full or partial refund, as the law provides.

5. How to report a problem or ask for a refund

Email instacrax.app@gmail.com with:

  1. the email address you used to pay;
  2. the date of the payment and the amount;
  3. the order number or the Stripe receipt, if you have it;
  4. the Sales Page link (for PDF purchases);
  5. a short description of the problem and, if possible, a screenshot.

We will reply as soon as possible and in any case within [7] business days.

6. How refunds are paid

If a refund is approved, it is made to the original payment method through Stripe. It may take 5 to 10 business days (sometimes longer, depending on your bank) for the money to appear on your account. For PDF sales, refunds are taken from the seller's Stripe balance.

7. Chargebacks

Please contact us before opening a chargeback or dispute with your bank. Most problems can be solved quickly by email. If a Buyer opens a chargeback for a PDF sale, InstaCrax may recover the amount and any related fees from the seller's balance or future payouts, as described in our Terms and Conditions. Abusing chargebacks may lead to account suspension.

8. Changes to this policy

We may update this Refund Policy. The version in force on the date of your purchase applies to that purchase. We will tell Members about important changes by email or on the Platform.

9. Contact

InstaCrax
Address: Salerno, Italy
Email: instacrax.app@gmail.com